Overview

Pagar & Sons Jewellers Pvt Ltd. – R S Jewellery Store

At Pagar & Sons Jewellers Pvt Ltd., we take great pride in delivering high-quality jewelry. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.

Our Commitment to You:

• Returns: We accept returns if the product is damaged, incorrect, or does not meet the size or design expectations.
• Exchanges: If the product does not fit or if the design does not match your preferences, we offer easy exchanges.
• Refunds: If the product is defective or not as described, we will provide a full refund.
• Fast Processing: We aim to process returns and refunds within 7-10 business days to ensure you are promptly taken care of.
• Customer Support: Our dedicated customer support team is always ready to assist you throughout the process, ensuring a seamless experience.

We want your jewelry purchase to bring you joy and satisfaction, so if anything isn’t quite right, we’ll make it right.

1. Return & Exchange Eligibility

We accept returns or exchanges under the following conditions:

✅ Damaged or Defective Product – If your jewelry arrives damaged or broken, we will replace or refund it.
✅ Incorrect Design or Size Issue – If the received product does not match your order specifications or does not fit, you can request an exchange or refund.
✅ Manufacturing Defects – If there is a defect in craftsmanship, we will repair or replace the item at no extra cost.

📌 Note:

• Returns must be requested within 7 days of delivery.
• Items must be unused, in original packaging, and with all tags intact.
• Customized or personalized jewelry cannot be returned unless it is defective or incorrect.

2. How to Request a Return or Exchange

1️⃣ Contact Us – Email us at [Insert Email] or call [Insert Phone Number] within 7 days of receiving your order.
2️⃣ Provide Details – Share your order number, reason for return, and product images (if damaged or incorrect).
3️⃣ Return Approval – Once approved, we will provide return instructions.
4️⃣ Ship the Product – Securely package the item and ship it to our return address.
5️⃣ Inspection & Processing – After receiving the item, we will inspect it and process your exchange, repair, or refund within 7-10 business days.

📌 Note: The customer is responsible for return shipping unless the product is damaged or incorrect.

3. Refund Policy

✔ Damaged or Incorrect Product – 100% refund or replacement.
✔ Size or Fit Issue – Exchange or store credit (refunds may be issued in special cases).
✔ Order Cancellation – If canceled before shipping, a full refund will be processed.

📌 Refund Processing Time:

Cash-on-Delivery (COD) Orders: Refunds will be issued via bank transfer (customers must share account details)

Credit/Debit Card & Net Banking: 5-7 business days.

UPI & Wallets: 3-5 business days.

4.Shipping & Return Costs

If the product is damaged, incorrect, or defective – We cover the return shipping cost.

For size issues or customer preference returns – The customer is responsible for return shipping.

International Orders: We do not accept international returns, but we will assist in case of damaged or incorrect shipments.

5.Non-Returnable Items

Custom-made or personalized jewelry.
🔹 Earrings (for hygiene reasons).
🔹 Items without original packaging or proof of purchase.